Redeem your license key
Where the key arrives, how to redeem it, and when the clock starts.
Find your key
Your license key is delivered as soon as your payment settles. Where it lands depends on how you paid.
| Paid with | Where the key arrives |
|---|---|
| Card | By email, to the address you entered at checkout, as soon as the payment goes through. |
| Cryptocurrency | By email, to the address you entered at checkout, once the network confirms the payment. |
| A reseller | From the reseller directly. We cannot see their orders. |
Check spam first, then confirm the address on your order. Crypto payments only deliver once the network confirms, which can take a few minutes. If it has been longer than that, open a ticket on Discord with your order reference and we will find it.
Redeem it
-
1
Create an account on this site, or sign in to your existing one.
-
2
Open the loader and sign in with the same account.
-
3
Enter your license key when prompted.
-
4
The key is consumed immediately and attaches to your account.
Keys are single use. Once redeemed, a key belongs to that account permanently and cannot be moved to another one, so redeem on the account you actually intend to use.
When your time starts
The clock starts when you redeem, not when you buy. Buying a week and redeeming it a month later still gives you a full week from the moment you redeem.
You can ask for a full refund within 5 days of delivery, or within 2 days of redeeming, whichever comes first. If you want to test compatibility before committing, ask us on Discord rather than redeeming and hoping.
Time runs continuously from redemption. It does not pause when your PC is off, and it does not pause because you did not use it. The one exception is extended downtime on our side, covered on the updates and downtime page.
If the key is rejected
| Message | What it means |
|---|---|
| This license key does not exist. | A typo, or a key for a different product. Copy and paste it rather than typing it. |
| This license key has already been used. | It was redeemed on another account. If that was not you, open a ticket immediately with your order reference. |
| You have already redeemed this license key. | It is already on this account. The Licenses page of your dashboard shows how much time it has left. |
| You already have an active license key. | Your account still has time, so the new key was not used. Keep it and redeem it once the current one runs out. |
Do not buy a second key to work around a rejection. Open a ticket with the key and your order reference, and we will sort it out.
This page did not solve it? Ask our staff on Discord.
