Hardware lock and resets
Your account is tied to your machine. What breaks the lock, and how to reset it.
How the lock works
When you sign in through the loader, it reports a snapshot of your machine to us: disk and motherboard serials, processor details and firmware information. The first snapshot becomes the machine your account is tied to.
Every later sign-in is compared against it. If the machine looks like the same computer, you are let through. If it looks like a different one, the sign-in is flagged as a mismatch.
This is what keeps one license to one machine, as the terms describe. It is not there to inconvenience you; it is there to stop one key being shared across a dozen people.
The loader knows which values it spoofed, so a normal spoofed session is recognized as your machine. Mismatches come from your real hardware changing, or from an inconsistent session.
What triggers a mismatch
- Replacing your motherboard, or your primary drive.
- Signing in from a genuinely different computer.
- Spoofing twice in one boot, so we see two different machines in one session.
- A BIOS update or firmware reset that changes the board UUID.
- Running inside a virtual machine, which is not supported.
Adding memory, changing a graphics card or plugging in a new secondary drive does not normally trip anything.
Spoofing a second time without rebooting produces two conflicting hardware reports in a single session, which reads as two machines. One spoof per boot exists largely to prevent this.
Reset it yourself
A reset ties your account to the machine you are signing in from. You can do this yourself in the loader, up to 5 times per week.
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1
Open the loader on the machine you intend to keep using, and sign in.
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2
If this machine does not match the one your account is tied to, the loader offers a reset and shows your reset count for this week.
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3
Accept the reset. You are signed in, and this machine becomes the one your account is tied to.
Only accept a reset on the machine you intend to keep, because correcting a mistake costs another reset. If you have spoofed since your last restart, restart and sign in again before you reset.
The weekly cap is what stops a single license being rotated between people. Spending your resets on avoidable mistakes leaves you without one when a drive actually fails.
When to ask support
Open a ticket on Discord if:
- You have used your resets for the week and genuinely changed hardware.
- You are locked out and cannot reach your dashboard.
- You see sign-ins from a machine that is not yours.
- You need several machines on one network covered, which we handle case by case.
Treat that as a compromised account. Change your password immediately and tell us, so we can look at the sign-in history with you. Sharing an account is a breach of the terms and gets both parties suspended, so it is in your interest to report it rather than let it run.
This page did not solve it? Ask our staff on Discord.
